Concerns and complaints procedure

If you have any concerns regarding the care, safety, welfare or education of your child please speak to the Room Supervisor or to the Nursery Manager. We are always available to listen to any concerns you may have and hope that you will feel able to approach us.

We endeavour to work closely with parents to ensure that each child's time with us is spent in a safe, happy and secure environment.

If, having spoken to either the Nursery Manager or the Room Supervisor, you still feel your concern has not been adequately addressed you may contact our Parent Feedback Department in writing:

Asquith Placement Centre,
Asquith House,
34 Germain Street,
Chesham,
Buckinghamshire
HP5 1LH, or by calling the

Parent Feedback Line on 0800 707 6468

or email parentfeedback@asquithnurseries.co.uk

This dedicated office has the responsibility of ensuring that the Company's commitment to quality is a reality for every child within the Asquith family.  Your concerns will be reviewed and we will ensure that you receive an acknowledgement from the relevant Operational Director, depending on the nursery that your child attends, before the end of the next working day and a resolution within 28 working days.

Should you feel that your concerns are not being addressed appropriately you are welcome to contact our CEO, Andrew Morris, directly at andrewterrymorris@asquithnurseries.co.uk

You may also discuss any concerns with the following organisations:

For all Nurseries and Crèches in England
OFSTED, via the local Early Years Complaints and Enforcement
National Business Unit
2nd Floor
Royal Exchange Buildings
St Ann 's Square
Manchester
M2 7LA
Helpline telephone: 08456 40 40 40.

OFSTED has a duty to inspect our premises and register the Nursery or Crèche.

For Nurseries and Crèches in Scotland
Aberdeen Crèche
Care Commission
North Region
Johnstone House
Rose Street
Aberdeen
AB10 1UD
Complaints helpline telephone: 01224 793870

The Care Commission has a duty to inspect our premises and register the Crèche.

Edinburgh Nursery
Care Commission
South East Region
Stuart House
Eskmills
Musselburgh
EH21 7PB
Complaints helpline telephone: 0131 653 4100

The Care Commission has a duty to inspect our premises and register the Nursery.

Renfrew Nursery
Care Commission
Central West Region
4th Floor
1 Smithhills Street
Paisley
PA1 1EB
Complaints helpline telephone: 0141 843 4230

The Care Commission has a duty to inspect our premises and register the Nursery.

For Nurseries and Crèches in Wales
Cardiff Nursery
CSSIW,
Units 4-5 Charnwood Court
Heol Billingsey
Parc Nantgarw
Nantgarw
Nr Cardiff
CF15 7QZ
Complaints helpline telephone: 01443 848450

CCSIW has a duty to inspect our premises and register the Nursery.

For Nurseries and Crèches in Northern Ireland
Belfast Crèche
South & East Belfast Trust
Early Years Team
Glen Villa
Knockbracken Healthcare Park
Saintfield Road
Belfast
BT8 8BGH
Complaints helpline telephone: 028 9056 4977

The South & East Belfast Trust has a duty to inspect our premises and register the crèche.