customer care team 01753 20 11 22
parent feedback 0800 707 6468
careers at asquith 0800 328 2439
Winter is the time of year that gets everyone excited; there is always lots to celebrate, and snow makes the season extra special for the children.
Although we are looking forward to lots of fun, should there be an excessive amount of snow or bad weather, we do have a procedure in place to ensure the safety and wellbeing of children and staff, and to keep disruption to a minimum for you too.
Sometimes, this does mean we have to limit the number of children the nursery can accept, or occasionally even close the nursery. This is because our staff:child ratios must always be in line with the regulatory body guidelines.
Over the winter months, we have a communication system in place to ensure that, if the weather does cause any problems, all parents are aware of the situation at nursery before they set out.
If your nursery is affected we will notify you as early as possible by sending you a text message*.
You can find out how your nursery is affected here by using our Nursery Weather Status checker.
Potential Disruption (evenings only): if we envisage that due to extreme weather conditions a nursery may experience disruption you will be sent this text message. A text update will follow in the morning or visit our website for latest status.
Closed: when the nursery will be closed due to extreme weather conditions. Text updates will follow and you can visit our website for latest status.
Limited Availability: If we are short staffed, we will operate a limited availability system, where we will accept children on a first come, first served basis. Once we have reached our staff:child ratios, we will be unable to accept any more children into the nursery. Parents should contact the nursery on the day for specific details.
Ltd Avail/Late Open: if staff are struggling to get in, the nursery may have to open later in the morning in order for us to maintain our staff:child ratios. Parents should contact the nursery on the day for specific details.
Early Closure: if bad weather comes during the day and appears to put at risk the prospect of children and staff getting home safely, we will close the nursery early and notify all affected parents by text.
Open: after we have notified you of any of the above, we will follow up with a text to let you know that the nursery is now open as normal.
We appreciate that any disruption to the normal opening hours of the nursery is inconvenient, and action will be taken only when absolutely necessary. We very much appreciate your support and understanding in helping us to maintain the safety and wellbeing of all children and staff.